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Tag Archives: monitoring
Social media is extreme service for client satisfaction
Why companies are actively engaged with social media? The ultimate goal is to earn more profit but that’s not how it works in social media. With social media you transfer the initiative/lead to the client. The client will only do … Continue reading
Posted in Social Media, Strategy
Tagged brand, client service, communication, culture, customer care, monitoring, social media, strategie
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Social media for ICT
Every organisation is being challenged nowadays how to deal with social media. From an ICT perspective you need to choose what you support and approve. Most of your employees have at least one account on of these social media platforms: LinkedIn Twitter YouTube … Continue reading
Posted in Social Media, Strategy
Tagged howto, ICT, monitoring, planning, platform, social media
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How to deal with negative comments in social media
Most companies will have to deal once in a while with negative comments or a personal attack through social media. If it has not happened to your company or you personally you better be prepared. This article describes the process … Continue reading
Posted in Social Media, Strategy
Tagged brand, communication, howto, monitoring, process, reputation, social media, tactical
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Favorite Blogs on social media
I’m following many blogs and regular websites for interesting posts on social media and relevant technologies. In this post you can find a copy of my current top favorites from an international (English spoken) and local (Dutch spoken) perspective. This … Continue reading
Posted in Marketing, Social Media
Tagged favorites, monitoring, social media, topten, toptwenty
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Social media benchmarks, not truly developed yet
I have been browsing the web for well defined benchmarks to measure if companies are successful in their social media efforts. What most companies want to know when they start is: In what postion is our company on social media … Continue reading
Posted in FaceBook, LinkedIn, Social Media, Strategy, Twitter
Tagged benchmark, communication, marketing, monitoring, platform, social media, strategy
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